Crash with OS X Lion

Macintosh support forum for Eschalon: Book I
prpl
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Re: Crash with OS X Lion

Post by prpl » July 27th, 2011, 9:18 am

are we having any luck with this lion / steam issue?

MattM
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Re: Crash with OS X Lion

Post by MattM » July 27th, 2011, 9:24 am

FYI - Zero response to the trouble ticket I filed with Steam...

allfunandgames
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Re: Crash with OS X Lion

Post by allfunandgames » July 27th, 2011, 11:06 am

MattM wrote:FYI - Zero response to the trouble ticket I filed with Steam...
Likewise, although a week seems to be their average turnaround time for these sorts of things.

msmarcel
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Re: Crash with OS X Lion

Post by msmarcel » July 27th, 2011, 7:37 pm

Is there any chance us Lion+Steam owners could maybe get a copy of the standalone version of these games? I mean, if the standalone version is really working 100% on Lion, it would be nice to still play them in some form until this issue with Steam is resolved.

Chod
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Re: Crash with OS X Lion

Post by Chod » July 29th, 2011, 12:58 am

I just bought this on steam, it didn't have any warnings or notes that it would not work under Lion. I am having the same problem as everyone else. Lion + Steam + Escahlon != work.

Is there a solution in the works? I submitted a steam ticket too...

Is there any way I can get a digital copy of the games in the meantime? I have a long weekend ahead of me and was looking forward to playing these games...

I ummed and arred about buying this and now it doesn't even work! I guess I should have looked through the forums for these problems first... or bought them back when I had snow leopard...

I can provide a paypal receipt to the admin or any other proof?

Also, every other steam game I have works fine under Lion -> Civ V, TF2, Portals. Looks like it is only Eschalon with this problem.

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BasiliskWrangler
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Re: Crash with OS X Lion

Post by BasiliskWrangler » July 29th, 2011, 3:30 am

There was a small update to the compiler we use that addresses a few Lion issues. We will be recompiling the game this weekend and running some tests.

We will probably be able to get this newly recompiled version to Steam by the first part of next week, and they'll will get it online shortly thereafter. No guarantees that this will fix everyone's problem, but it might.
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MattM
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Re: Crash with OS X Lion

Post by MattM » July 29th, 2011, 3:34 pm

FYI - Just got a response to my trouble ticket on Steam.
Hello Mathew,

Thank you for contacting Steam Support.

Please follow the link below for information:

Title: Games do not run after 'Preparing to Launch'
Link: http://support.steampowered.com/kb_arti ... -USFX-5568

If you have any further questions, please let us know.
I replied:
I went through all the suggested troubleshooting steps before I ever posted this ticket. This failure is related to the upgrade to Lion, and has nothing to do with the game cache, steam updates, other programs running, etc. It's very dissapointing that you took a week to post a form response.

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Re: Crash with OS X Lion

Post by Chod » July 29th, 2011, 4:14 pm

Well for good or bad, I was pretty detailed in my steam ticket. I added the Console dump, even directed them to this thread to see its not just a one-off occurrence.

Hopefully there is something they can do on their end too...

PaddyMick
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Re: Crash with OS X Lion

Post by PaddyMick » August 10th, 2011, 9:44 am

Hey everyone I just joined the Steam/Lion problem yesterday when I purchased the game.

Anyone have any updates?

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BasiliskWrangler
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Re: Crash with OS X Lion

Post by BasiliskWrangler » August 10th, 2011, 1:07 pm

PaddyMick wrote:Hey everyone I just joined the Steam/Lion problem yesterday when I purchased the game.

Anyone have any updates?
Sorry, still looking in to this. We've done some updates with the games, but now waiting on some feedback from Steam technicians.

Hopefully we'll have an update soon. Thanks very much for everyone's patience!!
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Re: Crash with OS X Lion

Post by Zorro99 » August 18th, 2011, 1:26 pm

Hello All

I realize that I'm a little late to this party, and that BasiliskWrangler is working on the issue, but I also am having the exact same issues with both Book 1 and Book 2. Neither will start since I have upgraded to Lion (other Steam games, such as Civ IV do), and they give error output that look a lot like what has already been posted (I can post here if it will help). Thanks so much!

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Re: Crash with OS X Lion

Post by BasiliskWrangler » August 18th, 2011, 1:29 pm

Sorry for not updating everyone on this issue. We are working on another possible fix now, and then some more testing. We really do hope to have this resolved soon.
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Re: Crash with OS X Lion

Post by Chod » August 18th, 2011, 1:51 pm

Awesome!

I finished book 1! Loved it so much. Put about 24 hours into it of play time. Tried to complete everything. I assume the add-on that was once planned for book 1 was scrapped? The one that ties into the boat in the back of the lighthouse in crakamir?

I have started book 2 now... can save files be transferred from the normal version to the steam version of each game without any dramas?

I like to have all my games in steam and neatly organized. Is there steam cloud support for the saves?

Can't get over how excellent book 1 was, and the improvements of book 2 are huge. Really looking forward to putting some hours into it.

I have recommended the game to a few friends, heres hoping it generates some more sales to fund book 3.

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Re: Crash with OS X Lion

Post by Mr. Bloodaxe » August 25th, 2011, 4:23 pm

I have been anxiously waiting for a Steam update but there has been none.

I really want to play more of this game! I downloaded both Books when Steam had them on sale, then I upgraded to Lion shortly after and then *poof*...no more playing Eschalon. :x

Is there a status update on a patch getting rolled out?

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Re: Crash with OS X Lion

Post by BasiliskWrangler » August 25th, 2011, 4:55 pm

Soon. Since this issue involves both Book 1 and 2, it's taking twice the time to get the problem fixed, tested and uploaded to Steam for approval. And this problem has nothing to do with the code in our game, but rather it's a glitch between the language/compiler we used, Steam and Lion. Mostly we've been waiting for other people to get back with us.

Thanks for understanding, everyone!! Hopefully just another week.
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