Need To Download Eschalon Again

Renzatic · **Joined:** Sun Oct 11, 2009 11:42 pm **Posts:** 3

If only it were that simple. I ordered the game back in May of '08, loved it then, and I feel like I'll love it now. Unfortunately, I reformatted my computer and forgot to back Eschalon up beforehand. So now I'm one game short, and have no idea how to get it again. I tried using the link provided by Plimus back in the day, but that didn't get me anywhere. So now, here I am, wondering if I have any other options on grabbing the game again beyond rebuying it.

So is there anything I can do? I'd be willing to buy it again, of course. Probably pick it up when Book 2 comes out. But I'd like to see if I have access to a cheaper option first before I do that.

IJBall · **Posted:** Mon Oct 12, 2009 12:45 am

Renzatic wrote:

If only it were that simple. I ordered the game back in May of '08, loved it then, and I feel like I'll love it now. Unfortunately, I reformatted my computer and forgot to back Eschalon up beforehand. So now I'm one game short, and have no idea how to get it again. I tried using the link provided by Plimus back in the day, but that didn't get me anywhere. So now, here I am, wondering if I have any other options on grabbing the game again beyond rebuying it.

So is there anything I can do? I'd be willing to buy it again, of course. Probably pick it up when Book 2 comes out. But I'd like to see if I have access to a cheaper option first before I do that.

E-mail info@basiliskgames.com with your order info (assuming you still have that - if not, just E-mail as much info you can).

BW is usually pretty good at accommodating people in your pickle...

BasiliskWrangler · **Posted:** Mon Oct 12, 2009 1:26 am

Renzatic wrote:

So is there anything I can do?

Follow IJBall's advice. Send me an email- give me some basic info so I can locate your order, and I'll activate another download for you. No problem whatsoever!

Renzatic · **Joined:** Sun Oct 11, 2009 11:42 pm **Posts:** 3

I've still got my old receipt saved from Plimus, so this should be pretty easy for everyone.

Thanks for the help.

Renzatic · **Joined:** Sun Oct 11, 2009 11:42 pm **Posts:** 3

Hey, just wanted to say thanks again and complement you on the quick response and nice customer service. I've now got the game reinstalled and ready to roll.

Cantello · **Joined:** Tue Sep 30, 2008 2:12 am **Posts:** 7

A similar question: I bought EB1 a while ago for the Mac and am now playing on a Windows machine. Is there some kind of transfer possible so that I can EB1 again before EB2 arrives?

profanicus · **Joined:** Sat Mar 06, 2010 8:15 pm **Posts:** 4

I am in the same boat as OP, and need to download the game again.
I have sent off a couple of emails but no-one gets back to me.

King_ov_Death · **Posted:** Sat Mar 06, 2010 8:43 pm

profanicus wrote:

I am in the same boat as OP, and need to download the game again.
I have sent off a couple of emails but no-one gets back to me.

What address did you send them to?

profanicus · **Joined:** Sat Mar 06, 2010 8:15 pm **Posts:** 4

I sent one to info@basiliskgames.com, and one to support@basiliskgames.com

King_ov_Death · **Posted:** Sat Mar 06, 2010 8:53 pm

profanicus wrote:

I sent one to info@basiliskgames.com, and one to support@basiliskgames.com

Well, now that's strange... How many days have you been waiting?

Perhaps you could try to PM Basilisk with your order info.

profanicus · **Joined:** Sat Mar 06, 2010 8:15 pm **Posts:** 4

8 days since the first email, 5 since the 2nd.
Thanks for the idea, I have now submitted a PM as well

profanicus · **Joined:** Sat Mar 06, 2010 8:15 pm **Posts:** 4

Many thanks to BasiliskWrangler; this is all sorted and I am now downloading the install.
cheers!

Need To Download Eschalon Again

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