How long for download link?

Windows support forum for Eschalon: Book I
Post Reply
krathax
Pledge
Posts: 2
Joined: November 19th, 2007, 12:28 pm

How long for download link?

Post by krathax »

I paid for the game via paypal this morning @ 0800 Pacific. I received the receipt email but have not received the download link on my registered email or my paypal email. Please assist? I can PM an admin either email address.

Thanks!
Opunaesala
Apprentice
Posts: 33
Joined: November 19th, 2007, 1:22 am

Re: How long for download link?

Post by Opunaesala »

krathax wrote:I paid for the game via paypal this morning @ 0800 Pacific. I received the receipt email but have not received the download link on my registered email or my paypal email. Please assist? I can PM an admin either email address.

Thanks!
If you get one of the orders that is being reviewed it can take a little while. Happened to me last night, but you should get the order before to long.
Exarch
Pledge
Posts: 3
Joined: November 22nd, 2007, 8:45 am

Post by Exarch »

Anyone else want to pipe in on how long it took them to get the download link?

I did make the mistake of buying it in the night before a holiday (last night).

I got my receipt but still no download link 15 hours later.


Thanks.


[edited becuase I cant spell 'teh' ]


[edited because I cant spell 'becuase ' ]
Last edited by Exarch on November 22nd, 2007, 8:52 am, edited 1 time in total.
User avatar
BasiliskWrangler
Site Admin
Posts: 3833
Joined: July 6th, 2006, 10:31 am
Location: The Grid
Contact:

Post by BasiliskWrangler »

Double-check your confirmation email the Plimus should have already sent you. Often it says something along the lines of "to speed up the confirmation process, follow this link and enter your phone number so that we can call you..." or something like that. Or send them an email, they are usually quick to respond.

Either way, you should not have to wait longer than 12 hours for the link, and most people get theirs within an hour.
Exarch
Pledge
Posts: 3
Joined: November 22nd, 2007, 8:45 am

Post by Exarch »

Thanks. That worked. I just needed to click on resend confirmation and the link was there.

One of the reasons I bought the game is to support you as a developer, more so than if I love the game or just like it. Your dedication and passion to your game and your customers has been obvious for a long time.

Thanks again.
Post Reply